SHIPPING & RETURN POLICY
1/ SHIPPING INFORMATION
We attempt to ship orders within 24-48 hours ( excluding weekends, holidays and holiday observance days ). DOINA PIRAU can deliver products in up to 193 countries around the world, offering free delivery on all orders. Transport time could takes up to 2 - 7 days ( 3 days in average ).
DOINA PIRAU LIMITED works closely with its shipping partner to minimize the potential impact of any shipping delays, but before orders can be dispatched, the payment details with the client card issuer may need confirmation.
DOINA PIRAU LIMITED and its shipping partners will do their best to keep delays to a minimum. Delivery time starts when an order is confirmed by receiving the shipping confirmation E.mail and includes an approximate 24 hours period where items will be processed and dispatched by DOINA PIRAU’s warehouse. Please note this may take longer during high peak seasons.
At the moment we are unable to ship to PO Boxes or freight forwarder addresses.
2/ ORDER TRACKING
Once an order has been processed and shipped, the client will receive an email confirmation with the shipping details and the respective tracking number of its order.
3/ TAXES & DUTIES
The prices indicated on the catalog pages are gross prices, that is, already inclusive of VAT, for most destinations. May vary according to your country tax legislation. Customs duties may be collected by your national custom office.
4/ ALTERNATIVE SHIPPING ADDRESS
When placing an order, clients are allowed to select a different shipping address from the billing address.
5/ CHANGING OR CANCELLING AN ORDER
For technical reasons, DOINA PIRAU LIMITED and its shipping partner are not able to modify the client’s order once it has been confirmed or shipped. All products ordered through the DOINA PIRAU E.SHOP can be returned between 14 and 30 days, depending on your location. In case further support is needed, our Customer Service will be happy to provide assistance.
Orders will be packed in DOINA PIRAU’s garment bags, boxes or dust-bags. Yet, to protect your shipment from robbery, Clients
order will be shipped in a neutral box.
DOINA PIRAU insures all products against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once the items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If the package is damaged upon arrival, we recommend that the client either refuses the delivery, or makes a note when signing for its receipt that the client is accepting a damaged box.
Promotion Codes can be used during the checkout process, simply enter the code into the coupon field found in the Shopping Bag.
9/ RETURN GUIDELINES
All products ordered through the DOINA PIRAU E.SHOP can be returned with no additional cost for the customer.
Customers are entitled to return their products within 14 days after receiving their orders, in the U.K. and European Union, or within 30 days from the date the order was placed for the rest of the world.
In order to be accepted by DOINA PIRAU quality control, products should be returned new, unused, and with all labels and garment tags still attached. In case a returned product reaches us in a damaged, stained, washed or altered state, it will not be accepted and will be sent back to the customer.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with the return. Items should be returned in their original packaging to ensure they are adequately protected in transit.
Being made-to-order, we cannot accept returns of personalized items.
Returns that do not comply with these regulations will not be accepted.
10/ RETURN PROCESS
To return one or more products ordered through DOINA PIRAU E.SHOP, the customer should please follow the procedure detailed bellow:
Securely pack your merchandise. Make sure all products to return, product tags, authenticity labels or cards are included in the package, the original box or an equally robust box.
Visit our returns page to initiate a returns authorization
Enter your order number and email address
Indicate the items you wish to return and the reason for your return
Wait for our confirmation with pick up details
Our courier will pick up your return package
Any issues caused by the use of a courier other than ours are not attributable to DOINA PIRAU.
A return may take up to 10 business days to be handled by our warehouse. After that the customer will receive a confirmation email. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 14 working days to appear on the bank statement, depending on your bank.
11/ EXCHANGE SERVICE
Currently, DOINA PIRAU LIMITED does not provide nor offer any exchange service. Customers should first return their products to DOINA PIRAU, using the procedure above and place a new order on the Site for the correct product.
Products can be qualified as faulty if they have been received damaged, or where a manufacturing fault occurs within 24 months of purchase. In this case we kindly ask the customer to send the article back to us. We cannot accept items that have been worn and used beyond being tried on.