PRIVACY POLICY 

DOINA PIRAU protects your personal data submitted through our website or when you purchase products from our E.SHOP. 

The below policy on privacy and data protection explains, how DOINA PIRAU collects, processes, keeps, uses and shares the personal data of the users (you) who browse DOINA PIRAU’s Site and access its services, in all transparency.

DOINA PIRAU ensures the most appropriated protection measures are enforced and seeks to protect your personal data as much as possible, against any type of illicit usage.

By using DOINA PIRAU’s Site, you consent to this privacy policy.

1/ WHO IS PROCESSING YOUR PERSONAL DATA

Your personal data is processed by DOINA PIRAU LIMITED
Charlotte Building, 17 Gresse Street, Fitzrovia,

London, United Kingdom, W1T 1QL

Additionally, information submitted to us is used by 3rd party, our courier, in order to deliver your parcel. 

2/ WHICH PERSONAL DATA ARE COLLECTED

DOINA PIRAU might collect and store the type of data listed below:

  • your Name,

  • your Email,

  • your Address,

  • your Phone Number,

  • your User ID and associated password,

  • your IP address, your connection and browsing data,

  • all information related to your purchased items and orders on DOINA PIRAU’s Site ( e.g. product type, quantities and prices, order history, potential delivery issues and past claims ),

  • the product pages you browsed on and when, the type of actions you performed on the Site (such as add a product to cart),

  • your personal information publicly and openly shared with us ( e.g. when you share your opinion on DOINA PIRAU on our social networks ),

Data marked with asterisk must be filled to access specific services. If you do not want to fill or share this information with us through our Site, when they are required for any transaction on the Site, we will not be able to proceed and this may prevent you from accessing our products or services.

Some data is directly collected from you and are linked to your personal actions on the Site (for instance when you create a personal account and fill in a form). Other data about you is collected indirectly when you visit the Site (notably cookies to improve your experience on the Site). Last, data can also be shared with us by third parties (for instance when you publish information about DOINA PIRAU’s products or services on third party social networks).

3/ WHEN ARE YOUR PERSONAL DATA COLLECTED

DOINA PIRAU might collect your personal data when you perform the following actions:

  • you create a personal account on our Site,

  • you place an order or purchase a product from our Site,

  • you browse our Site

  • you access some product pages,

  • you write a comment or specific message on our site, when possible,

  • you return or ask to exchange one or several products,

  • you reach out to our customer service,

  • you add comments on products or services related to DOINA PIRAU on our social networks, on websites or social networks operated by third parties,

  • you subscribe to our newsletter

4/ HOW DO WE PROCESS YOUR PERSONAL DATA

The processing of your personal data that DOINA PIRAU performs is based on our obligation to comply with all applicable laws and regulations. It is also based on the need to fulfill the contract of sale with you, to provide you with the website or any other online service that you have requested or, legitimate interests linked to DOINA PIRAU (such as the Site security, preventing potential frauds, improving our customers experience without jeopardizing their interests or rights). We can also build on our legitimate interest in making sales and fulfilling our commitment to provide you with uninterrupted after-sales services and high-quality, long-term customized service. Consequently, DOINA PIRAU mainly uses your data for the below purposes:

  • Order process, delivery and follow up (notably regarding invoicing),

  • Customer experience and relationship (notably regarding your personal account, answer your questions and manage your potential claims) and continuously improve the level of service we offer,

  • Continuous improvement of our Site, its content, its integrity, its accessibility and its security (some data would for instance be collected to ensure our Site security and prevent from any malware intrusion),

  • Fraud prevention or any other reprehensible act that could potentially impact the integrity of the Site (personal data are for instance processed to ensure the security of payments and deliveries),

  • Statistics compilation and financial and business studies on our products to better understand our customers and monitor our Site performance (e.g. number of pages viewed, number of connections to our Site, frequency of visits),

  • Transactions history and other commercial material to comply with judiciary, administrative or audit purposes,

  • Better understand your interests and preferences so that we can offer personalized offers and other services that better meet your needs and wishes,

  • Information about our latest collections, products, campaigns and other events, by sending you DOINA PIRAU communications, or personalized communications based on the products viewed or purchased on our Site.

5/ TO WHOM WE MAY DISCLOSE YOUR PERSONAL DATA

DOINA PIRAU might disclose parts of your personal data in the following cases:

With necessary service providers or suppliers who help us operate our website, complying with the context described above and in particular:

  • Partners in charge of managing DOINA PIRAU commercial campaigns (e.g. for targeting purpose);

  • Partners in charge of hosting our Site;

  • Partners in charge of improving the Site accessibility and efficiency (if you consent to the use of cookies);

  • Partners in charge of orders management and payments.

With selected commercial partners, with your consent (notably with third parties organizing events conjointly with DOINA PIRAU);

DOINA PIRAU may also be obliged to transfer personal data to third parties if authorised authorities so request, in accordance with the laws and regulations in force.

6/ HOW LONG WILL WE RETAIN YOUR PERSONAL DATA

DOINA PIRAU will retain your personal data for a reasonable amount of time, relevant and necessary to perform the tasks mentioned and explained above, or to comply with local regulation.

Please find below for how long your personal data will be retained:

  • Prospects personal data (Site users that do not place an order) are kept for the reasons stated above for 3 years after their last action on the Site;

  • Customers personal data (Site users who purchased at least one product on the Site) are kept for the above reasons for 7 years after their last action on the Site.

Data is then stored and archived and might be used, in accordance with the regulations in force (payments, litigation, disputes) until prescription applies.

Data will then be erased.

If you wish to get more information on how we handle and for how long your personal data is kept for a specific reason, please reach out to us via eshop@doinapirau.com.

7/ WHAT ARE YOUR RIGHTS WITH REGARDS TO YOUR PERSONAL DATA

Complying with the regulations in force on personal data management (GRDP articles 15 to 22), you are allowed to exercise the hereunder rights:

  • A right to access all your personal data stored with us;

  • A right to rectify, update or erase all personal data you deem inaccurate, incomplete or obsolete;

  • A right to data portability;

  • A right to data erasure when,

    • You no longer consent when it was a condition allowing your data to be processed;

    • The data is no longer necessary to achieve the expected goal;

  • A right to restrict personal data processing;

  • A right to oppose processing of your personal data;

  • Pull out your consent at any time, when the data management is operated on the above basis.

To exercise the aforementioned rights, please contact DOINA PIRAU LIMITED,

Charlotte Building, 17 Gresse Street, Fitzrovia,

London, United Kingdom, W1T 1QL, or via email at eshop@doinapirau.com.

DOINA PIRAU might proceed with identity checks before handling your request, to ensure the confidentiality and security of your personal data.

8/ HOW PERSONAL DATA FROM MINOR INDIVIDUALS ARE BEING PROCESSED

DOINA PIRAU’s Site is not intended for anyone below the age of 18 years old.

Consequently, DOINA PIRAU does not willingly collect personal data from minor individuals, without the consent of a parent or of a legal representative of the minor individual.

When placing an order on DOINA PIRAU’s Site, you guarantee being at least 18 years of age and being allowed to proceed with such a transaction.

DOINA PIRAU will erase all personal information regarding minors that would be shared with us.

9/ POTENTIAL UPDATES AND MODIFICATIONS TO OUR PRIVACY POLICY

The above privacy policy might be updated from time to time to reflect legal and/or regulatory updates or to adapt to the way we collect and process personal data. In case of such event, we will publish an updated privacy policy on our Site.

If you keep using our Site, after the updates, you consent to these modifications.

We would recommend reading our « Privacy Policy » tab whenever browsing our site to stay informed on how your data will be processed and your rights.

10/ COOKIES

While browsing on a website, users are advised the website might store information through your browser, most of the time using cookies.

When using our Site, DOINA PIRAU might collect some personal data using cookies on your browser. 

You can access and modify your cookie settings at all time: Cookie settings